Go to your student page by clicking on your own name on the site. Go to the "Membership" tab and if you have paid by credit card you can just click the "Cancel" button. If you paid by PayPal and do not see a link to PayPal under this tab, you should go directly to your account on PayPal to cancel the recurring subscription there. As a merchant, PayPal does not allow us to offer you the ability to access your account from a remote site. If you have any more questions or problems, please contact us:
info@andreasguitaruniverse.com or call 1-800-326-5596 (1-707-255-1840)

You can click on this link or button on any page displaying a video. When you click, this video will now show up on your Student Page (that you get to just by clicking on your own name) under the "My Favorites" tab. The My Favorites tab allows students to keep an easily accessed repository of their favorites lesson or entertainment videos on the site. Now you won't have to wonder where you heard something.

Go to My AGU on the right nav panel and click on My Student Page. You'll see a tab called "Billing Information" at the top of the window that you can click on to change your settings. The Edit tab allows you to change your password and Personal information you're sharing on your Student Page.

You can always go to the Customer Service Cosmos Forum and post a question there.

Or, you can email the Webmaster@andreasguitaruniverse.com

Or, you can call ArtistWorks at 1-800-326-5596.

Your membership is a 3 month subscription that will automatically renew in 90 days from the day you join. If you want to look at your account, go to your Student Page and look under Subscriptions for more information.

You can easily search the forums. When you are in the forums, a "Find Content" search option appears in the right navigation bar. Enter your search term into this "Find Content", then click "Search". Any forum thread or message with in the forums your search term will be found, and you can go straight there by clicking on the result.

As you will see in the Terms of Service, membership to the Andreas Guitar Universe is a 3 month RECURRING subscription. That means on the 90th day your membership will AUTOMATICALLY RENEW for $60. You will see a charge from Andreas Guitar Universe on your credit card statement.

If you want to change your membership or cancel it, just go to your Student Page and click on EDIT and then Account Settings.

You can find students two ways. Just click on their name in the Who's Online box OR just do a search in the Find Student Search box on the right nav panel.

Click on your name in the Who's Online box and get to your Student Page. You can click on the tab that says "EDIT" then click on Privacy Settings. You can make yourself Visible or Invisible on Instant Messenger as well as Who's Online.

When you sign on you'll see the status of your video submission in the right navigation panel under My AGU.

When Andreas has responded to your video, the status will change under My AGU and you'll see your Master Class appear under the appropriate category on the left nav panel.

Our system allows 50 MB files to be uploaded for submission to Andreas and for your StudentPage.
You'll find more information on specifics under the Uploading Student Video FAQ.

webmaster@andreasguitaruniverse.com

You can always contact the webmaster@andreasguitaruniverse.com. It is monitored regularly and we answer as quickly as we can. Also, leave a note in the Shout Box or post something in the Forum.

Our mailing address is:
ArtistWorks, Inc
1297 Leaning Oak Drive
Napa, CA 94558
1-800-326-5596

You can access all your Practice Charts from your Student Page by clicking on the tab that says "Practice Charts". You can also click on dates in the Calendar from within the Practice Chart to see your old Charts from that time.

Pre-Filled Practice Charts are for when you want to follow Andreas's specific suggestions about a particular lesson. You can access Pre-Filled Charts from the drop down menu when you open a Chart. There are specific tips/reminders on the Pre-Filled Charts depending on the style of playing. For Gypsy Guitar, Andreas created the acronym PROVT (Picking, Rest stroke, Ornamentation, Vibrato ,Timing). For Jazz, Andreas created the acronym PMTT (Picking, Melodic/Rhythmic Motifs, Tone/Vibrato and Time). Each time a tune is played, students check off each letter they feel they incorporated into their practice.

A Blank Chart has no listed Descriptions or suggested practice Frequency. You can write your own Descriptions (Ex: Warmup, G Major Scale, Chords, etc.) and Frequency (Daily, Weekly, 123, 12345); or just log the total time practiced each day. Include as much or as little information as you want.
The Columns to the right are where two separate items can be dragged: the frequency for practicing a specific task and the letters representing specific tips or reminders for playing tunes.

The blue blocks of letters, numbers and the words each represent something different. Once you drag them on the Chart they will appear as blank boxes that you can check off once completed. Click the blue box and a green check appears. If the item is completed “perfectly”, click again to turn the green check into a yellow star.

LETTERS: The letters stand for specific techniques/skills that Andreas wants you to practice.

PROVT = Picking, Rest Stroke, Ornamentation, Vibrato, Time; Pertains to GYPSY GUITAR.

PMTT= Picking, Melodic & Rhythmic Motifs, Tone/Vibrato, Timing; pertains to JAZZ.

NUMBERS: You’ll see 12345 and 123. These numbers indicate either something that is to be practiced either 5 Times a Day, or 3 Times a Day.

LH RH: Left Hand Right Hand. These can be used when you want to focus specifically on hand position.

DAILY: The Daily button is for something that should be practiced once a day.

WEEKLY: The Weekly button is for something that should be practiced once a week.

The Description for each practice task is listed on the left. For Blank Practice Charts you can create your own practice Descriptions (Ex: warmup, chords, scales, etc.). Scroll down on the chart to enter the time you practiced each day.

Practice Charts are accessible from the Home Page on the left side of the screen. Click on New Chart to start a new Practice Chart. Once you open a Practice Chart you will see two drop down menus. The first menu is for Privacy settings and the second men to choose the type of Practice Chart. There are two types of Practice Chart: Blank Chart or Pre-Filled.

Practice Charts can be kept private, or they can be made visible to Andeas or other students by choosing from the drop down menu when you open up a Practice Chart.

No, Practice Charts are voluntary and used by students who either want to log and track their practice time, or want to practice specific areas identified by Andreas.

Practice Charts are a great way to give players the ability to tailor their practice time according to what they want to learn. A detailed Practice Chart assists students to not just clock practice time, but to structure a productive practice routine. Also, the Practice Charts help students to focus on how well the practice sessions are going and exactly what’s been covered, or not.

The AGU allows you to get direct feedback from Andreas and the Guitar Universe. You'll first need to upload a video so we can see what you are doing. You can use any camera or webcam, as long as you can eventually get the video into one of the formats we "understand." For now, we are allowing .mov (for Mac computer users), or .wmv (for Windows computer users). Since it ultimately gets converted to Adobe Flash anyway, you can go ahead and convert it yourself and send it as a .flv file if you like. There is more information at the Submit Videos page. Click on the SUBMIT VIDEOS button in the top left tab of the Menu bar.

The video will go into AGU's "queue" (a holding area). Andreas will review your video and post a video or written response in the FEEDBACK CENTER department under Master Classes on the Left Nav Panel. Your video, paired with Andreas' response, will appear within the category you chose when you submitted your video (i.e. Guitar Basics, Jazz Basics, Jazz Advanced, Gypsy Guitar or Tunes)

First, be sure the file size is no bigger than 50 MB
Then be sure the file is either appended with ".mov" or ".wmv". Also be sure your file name does not have any spaces in it.
Any more problems? email info@andreasguitaruniverse.com
We'll help you as quickly as possible.

Your video submission should not be much longer than 2 minutes. The content should be based on the material that Andreas has covered in the Video Lessons and indicative of the level you want him to review and respond with Feedback. TUNES are naturally a bit longer, but please avoid extended solos for critique. Andreas wants to review every video submitted to him, so keeping your submission to about 2 minutes gives everyone the chance to hear from him.

However, if you would like to "Showcase" a longer video or solo/improv, post it on your Student Page for everyone to comment on and enjoy!

Your video upload should not take more than a minute or two if you have kept it to 50MB and it is around 2 or 3 minutes in length. If you feel like your upload has stalled, it might be wise to simply stop the Upload and try again. The easiest way to do this is to simply click on your browser's "reload" button. That will clear the upload form and allow you to try again. You should verify that your file is OK, it shouldn't be longer than around 50 MB. Also, make sure the file type is .mov, .wmv, or .flv which are our supported file types. Finally, be sure you haven't put any spaces or special characters in the file name. If you continue to have problems, we monitor the webmaster email regularly. Please email us at webmaster@andreasguitaruniverse.com

How to create a .mov video using iMovie 9 (the latest version).

1. In iMove, choose the "Share" menu
2. Choose "Export using QuickTime ..."
3. Name your file (please don't use spaces or special characters)
4. At the bottom, there are two "pop-up" menus.
Export: Choose "Movie to Quicktime Movie"
Use: Choose "Broadband- Medium"

5. Click "Save"

Now here's more information than you need, so ignore the rest if you like. If you use the above approach, this is the set of settings you'll have:

Video
Compressor: H.264
Quality: High
Frame rate 15
Key frame rate: 75
Bitrate: 220 Kbit/sec
Frame reordering: yes
Encoding mode: multi-pass
Dimensions 320 x 240

Audio
Format: AAC
Sample Rate 32,000 kHz
(recommended)
Channels: Stereo (L,R)
Bit rate 80 kbps

This gives you a sense of a nice set of settings for AGU videos.

Here's some quick guidance that should make it easier for you to upload videos.

This feature is for you to share your creativity and talent with fellow guitarists at the AGU. Entertain us!
Maximum size to submit is 50MB and the name of your file can NOT contain any spaces.
IF your video is less than 10 seconds long the icon below the player will not display properly
The "Frame grab" that is on the player initially is taken from the 10th second into the video. So if you want to control what goes there, place a nice image at the 10 second spot
If you use a Mac, create an .mov file (you can use iMovie).
If you use a Windows computer, create an .wmv (you can use Windows Movie Maker).
You can also send an .flv file (Adobe Flash video).
Make sure you have good light when you make your video.
If you have a movie or video in a different format, you will need to convert it to either .mov or .wmv before you upload it. Watch this space for more information about this.
We are working on expanding the kinds of videos we will accept.
Once you upload your video, you and the other AGU students can watch it on your "My Student Page".
Be mindful of the AGU Terms of Service. Do not upload copyrighted material and no profanity or vulgarity etc.
Keep AGU a friendly place! Please do not upload anything offensive to the AGU community. Use your common sense please!
AGU reserves the right to remove any videos it deems inappropriate.

More questions? info@andreasguitaruniverse.com

Right now we only support "flv", "mov" and "wmv" files..m4v is coming!

In the meantime, you can only use these file formats. IF you are using one of them and you're still getting the bad file name error, be sure you do not have any spaces in the file name. Go back and check -- many Mac users are accustomed to being able to put spaces in their file names. Eliminate any characters other than letters, just to be safe. If you continue to have problems, please email the webmaster, we monitor that email regularly.
webmaster@andreasguitaruniverse.com

When you come across any video or video exchange on the site, you can click on the "Add to Favorites" link on the page, that appears below the video and it will now show up under the "My Favorites" tab on your Student Page. If you haven't clicked on any videos to place here, the tab will remain empty. The video can be a lesson, a performance, a guest artist, just about anything. The My Favorites tab is meant to allow students to have a repository of their favorite subjects or entertainment videos on the site.

First click on your name in the Who's Online box. Click User Info on the top tab. Then you will see 3 underlined options, Account Settings, Personal Information and Privacy Settings. Click each one and they will open up a template that will allow you to change your information.

Click UPLOAD VIDEOS to share fun sessions or just hanging out. AGU encourages discretion with these videos and reminds you that students of all ages are here.

Click MANAGE MY PICTURES to add, remove or edit photos to your Student Page. To ADD a photo, click the Manage Photos link and Choose a file, then click UPLOAD. The photo will show up on your Image Gallery where you can then give it a title or delete it. **Be sure to click the SUBMIT button at the bottom so that photos show up on your page.

More questions? write to webmaster@andreasguitaruniverse.com. We're here to help!

After you have listened to a Track, you can see it on your computer screen, just click "Download." The file will go wherever your normal Internet browser downloads go. If you have a "helper" application specified for MP3 files (such as iTunes), iTunes will be automatically launched and with your new file ready to play

CHAT is a link in the menu bar takes you to an area where groups of students can "chat" with each other all in the same place. It is different than Student Messaging where you can have one on one text conversations, but have 10 different individual messages happening at the same time. In AGU Chat, everyone joins into one conversation. If you want to enter into a one-on-one Student Messaging with someone, simply invite them to join your Buddy List by clicking on the blue + sign next to their name in the Who's Online list. They will then appear in your Buddy List with a green balloon, which you can click to begin a Student Messaging with them.

Just invite them to be added to your Buddy List by clicking on the blue + button beside their name in the Who's Online list. You will then be able to enter into Student Messaging by clicking the green balloon next to their name in your Buddy List.

The blue '+' sign appears by the names of people in Who's Online who you have not added to your Buddy List.  If there is no blue '+' sign then they are already on your Buddy List and you can chat or message with them at any time by clicking on the green balloon by their name.  

This link in the menu bar takes you to an area where a group of students can "chat" with each other all in the same place.  To enter the Chat, click on the "Chat" button in the top navigation bar, and start interacting with your fellow students.

Simply click on the Chat button in the top menu bar.  You will instantly be taken into an area where students enter into one conversation.  If you prefer to have a one-on-one conversation, you can do so in Student Messaging by clicking on the blue '+' by their name in Who's Online and when they accept your invitation, they will be added to your Buddy List with a green balloon that can be clicked to then begin a private one-on-one Student Message.

No, there is only one place for groups to Chat and it is an all inclusive room where anyone logged into the site can participate in.  If you wish to have a private conversation, you can do so in Student Messaging by clicking on the blue '+' by their name in Who's Online and when they accept your invitation, they will be added to your Buddy List with a green balloon that can be clicked to then begin a private one-on-one Student Message.

Chat is an open conversation with a group of students who chose to participate.  Student Messaging is for private one-on-one conversations.

Who's Online is a list of students logged on to the site.  Anyone in Who's Online can be invited to enter AGU Chat or Student Messaging.  

Student Messaging is a way to have a one-on-one private conversations with other students logged into the site. You can begin a Student Message by clicking on the blue '+' by a student's name in Who's Online and when they accept your invitation, they will be added to your Buddy List with a green balloon that can be clicked to then begin a private one-on-one Student Message.

To start a one-on-one Student Messaging session, you must first add the person to your Buddy List.  You can do this by clicking on the blue '+ 'sign next to their name.  When they accept, a green balloon will appear next to their name on your Buddy List.  You initiate a Student Message with them by clicking on the green balloon.  A Student Messaging window will open and you can begin your private conversation.  

The Buddy List is your list of AGU friends that you have successfully added from the Who's Online list of students.  You can "message" with them simply by clicking on the green balloon next to their name.  A new Student Messaging window will pop up with separate tabs for each person you send a message to.  

Click on the blue '+' sign by their name to add them to your buddy list.  Once they accept your invitation, you will see them listed on your Buddy List.  

This means that the person has not accepted or seen your invitation and you should try again another time.

You can remove someone from your Buddy List by going to the "Edit" button next to the drop down menu on your Buddy List.  This will bring you to a page where you can manage your Buddy List. Click on 'Remove' besides the student you want to remove.

Yes, you can have multiple Student Message conversations simultaneously. Each conversation will be represented by a 'tab' at the top of the Student Message window. Click on the 'tab' to switch between conversations. When you have a message waiting, a red balloon will appear on the student's Student Messaging window.

Click the 'x' on the message tab you wish to end to close to the conversation window. You can close the Student Messaging window by the larger X in the upper left of the window.  You can also just collapse the window by clicking the arrow in the upper right corner of the window.

Yes, you can make yourself Invisible by clicking on the drop down menu by your name and you can selecting 'Invisible'. In this mode, other students will not see you available for chat.

HOW TO CONTACT ANOTHER STUDENT OR TEACHER?
You can send email to anyone in this community by going to his/her personal pages. When you sign into your account, you will see "Who's Online" on your right side bar. By clicking on any one of those students (who is also online at the same time you are online) in the Who's Online window, you can visit his/her personal pages. Once you are in another student's personal pages, you can click on "Contact" tab to initiate an email with personal message to that student.

WHEN TO CONTACT ANOTHER USER?
Before sending a personal message to anyone, you may want to take a moment to assess the quality of that message, give enough consideration to the privacy of the recipient of that message and evaluate whether this message is appropriate for the forum setup or personal message exchanges. As this community operates on a "honor" system, the ambient quality of this community is upheld by every individual in this community, that means everyone of us.

WHAT DOES HAPPEN WHEN YOU SEND PERSONAL MESSAGE?
When you send a personal message, you message is delivered to the email address registered by the recipient. Every student in this site has registered an email address at the time of signing in. If it is a valid email address, your email message will reach the intended student. The target recipient can read your message as a part of an email body, but he/she can't reply to that email. He/she has to sign in to this site to contact you through your personal pages as the way you did in the first place.